IT Helpdesk Dashboard

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IT Helpdesk Dashboard - Modern web application for IT ticket management with real-time analytics, staff performance tracking, and intelligent outlier detection. Built with Next.js 14, TypeScript, Tailwind CSS, SQL Server, and n8n automation. accessibility, dashboard, helpdesk, it-support, mssql, n8n-automation, nextjs, outlier-detection, react, recharts, responsive-design, sql-server, tailwindcss, thai-language, ticket-system, typescript https://n8n-auto-ticket-dashboard.vercel.app/ # IT Helpdesk Dashboard [](https://nextjs.org/) [](https://www.typescriptlang.org/) [](LICENSE) A modern enterprise IT helpdesk system built with Next.js 14, featuring a comprehensive dashboard with statistical outlier detection and ticket submission functionality. **Live Demo**: https://n8n-auto-ticket-dashboard.vercel.app/ **Built with 99% Vibe Code (AI-assisted development)** - This project demonstrates the power of AI-assisted software development. **Latest Version**: 1.14.0 (2026-03-25) - Staff Member ID Integration & Security Fixes ## Features ### Dashboard (/) - Real-time Stats Cards: Track total tickets, closed tickets, pending items, close rates, and average resolution time - **Clickable Avg Time**: Opens Outlier Explanation Modal with per-person statistics - Statistical Outlier Detection: Per-person Median + 15×MAD methodology (robust against outliers) - **Outlier Explanation Modal**: ELI5, technical, and per-person stats sections - Interactive Visualizations: Monthly and daily bar charts with drill-down capabilities - **Clickable Bars**: Filter by All/Pending when clicking daily chart bars - Staff Performance Rankings: Comprehensive team performance metrics with outlier breakdown - **Click Outlier Count**: View all outliers for specific staff member - Filtering: Year and mo

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